Privacy Policy
Protecting your privacy is our priority
Introduction
At Riga Palace Hotel, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and protect your information when using our services. We are committed to transparency and compliance with applicable data protection laws.
Information We Collect
Personal Information
We collect information you provide directly when making a booking, such as your name, email address, phone number, and payment information. We use this information to provide booking services, manage reservations, and communicate with you about your stay.
Usage Information
We may collect information about how you use our website, including pages you visit and time spent on the site. We use this information to improve our services and user experience.
Cookies & Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and keep our room-booking system secure. You can manage or withdraw your consent at any time via the cookie preference settings in our footer.
Web Analytics (PostHog Deployment)
With your explicit permission (via Analytics & Performance cookies), we utilize PostHog to analyze user behavior on our platform through anonymous session recordings and aggregated heatmaps.
- Data Sovereignty: All data captured via PostHog is hosted, stored, and processed exclusively on secure servers within the European Union (EU).
- Anonymization: Your IP address is automatically anonymized, and no personally identifiable information (PII) is linked to your browsing or interaction logs.
How We Use Your Information
- Processing bookings and managing reservations
- Communicating with you about your stay
- Improving our services and user experience
- Complying with legal obligations
Protecting Your Information
We use appropriate technical and administrative security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, absolute security of any information over the internet cannot be guaranteed.
Your Rights
You have the right to access, correct, or delete your personal information. You can also object to the processing of your information or request its transfer. To do so, please contact us.
Changes to This Policy
We may update this policy from time to time. We will notify you of any material changes via email or notice on our website. We advise you to review this policy regularly.